Privacy Policy
Please read the following terms of use and disclaimer carefully. By using this website you agree to abide by these terms. The terms “Key Food” or “Key” or “us” or “we” refer to the owner of the website, Key Food Equipment Services Ltd., whose head office is 180-3700 North Fraser Way, Burnaby, British Columbia, Canada V5J 5H4. The term “you” refers to the user, viewer or customer of our website.
Disclaimer:
The information contained in this website is for general information purposes only. The information is provided by Key Food Equipment Services Ltd. Price and availability of parts, service, and related charges are subject to change without notice. We will do our best to maintain up to date and accurate information; however, Key Food Equipment Services Ltd. does not guarantee that the part descriptions, warranty information or other content are accurate, complete, current, or free of errors. It is the customer's responsibility to determine the suitability the website information for their particular needs. In no event will we be liable for any loss or damage, including loss of data or profits, arising out of, or in connection with, the use of this website.
Every effort is made to keep this website up and running smoothly; however, Key Food takes no responsibility, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
PRIVACY POLICY
We are committed to privacy:
Your privacy is important to us and we are care about how your information is used and shared. We are committed to protecting your privacy online, and how we do that is explained below.
How we use your information:
We collect and use your personal information so that we can conduct business with you, and to facilitate business-related communications. For example, the information you provide is used to complete parts orders, process requests for service, and send promotional information. In addition, we use your information to improve our website and to improve the products and services we offer our customers.
What information we collect:
In order to conduct business with you efficiently, we collect the following information:
- Contact name and job title, company name, mailing address, email address, phone number, fax number, credit card information.
- Demographic information such as preferences and interests.
- Equipment and servicing records and related information.
We also collect and store any information you provide on our website or by other means, such as the URL you came from, IP address, domain type, browser type, province and country where your server is located, and the pages of our site you viewed.
Cookies:
We receive and store information using cookies. Cookies are text files that communicate with our web server to enable our systems to identify you when you visit our website and personalize your online experience with us. Cookies track where you are located, and how you browse our site. The cookies help the site run more smoothly and securely. If you prefer, you have the option of blocking or rejecting cookies, but you will be unable to purchase parts or request service using our site without your browser set to accept cookies.
Disclosure of your information:
In order to fulfill your request for parts, service or information, we share your personal information with third parties as necessary to help us fulfill orders, process payments, provide customer service, help administrate warranties and provide promotional communications. We may also contact you via surveys to conduct research about your opinion of current services or of possible new services. Key Food may share data with third parties to perform statistical analyses, send you email or postal mail, provide service or arrange for deliveries. If you prefer not to receive emails regarding special offers, and service updates, you have the option of declining in your Account Profile. There is also the ability to subscribe at a later date, if you change your mind. At any time, you can subscribe or unsubscribe to our newsletters and mailing list by accessing the “My Account Profile” section of the website or by sending an email, fax or letter to our Customer Service department. Requests are processed as quickly as possible; however, you may receive additional mailings until your subscription is cancelled. Delays may also occur if the required information provided does not match the information in our database.
When information is disclosed, all third parties are restricted to using your personal information only for the purposes as described above, and they are required to maintain the confidentiality of your information. Key Food absolutely does not sell, rent or lease its customer lists to other parties for marketing or commercial purposes.
Key Food Equipment Services Ltd. will disclose your personal information if required to do so by law in response to a court order to protect the rights, property, or safety of Key Food, our customers or other affected parties. In addition, we may choose to share information with companies assisting in fraud investigation.
We are committed to data security:
In order to keep secure the information collected online, Key Food Equipment Services Ltd. takes reasonable measures to prevent unauthorized access, use or disclosure of your personal information. We have in place appropriate physical and electronic safeguards to protect information collected online. During transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you enter. To maximize security, we strongly advise that you log out at the end of your session.
Your Account:
If you have an online account, you are responsible to maintain the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account or password.
Notice of Changes:
We reserve the right to change the privacy policy at any time without notice. View our website to read the current policy. Any change or update is effective immediately, unless otherwise stated.